Delete your account

1. Request account deletion

In the iPhone app, open More → Settings → Data & app → Delete account. Review the data to be deleted, confirm, and select “Request permanent deletion”. Your request is submitted directly; no email or support conversation is required. The confirmation shows your completion deadline. Apple accounts confirm Apple authorization so it can be revoked.

If you cannot sign in, or use the web or Android app, email support@pixelcodellc.com from the email address used for your Vlera Garden account, with the subject “Vlera Garden account deletion request”. Include your account email and say that you want your account and associated data deleted. Never send your password, sign-in link, or verification code. If you cannot access that email address, contact the same support address for help verifying ownership.

Request account deletion by email

The button opens your email app; send the message to submit your request. If it does not open, use any email service to contact the address above. We verify ownership before deleting anything.

2. What is deleted

Deletion removes your Vlera Garden sign-in account and profile, gardens you own and their layouts, crops, care tasks, harvests, journal entries, inventory, uploaded images, saved location data, AI conversation records held by Vlera Garden, and notification preferences and device registrations. Your membership of other gardens is removed. Gardens owned by other people remain theirs. We also request deletion of associated data from our service providers where applicable. Copies other people have already exported or imported into their own gardens cannot be recalled.

3. Timing, subscriptions, and retained records

We aim to complete verified requests within 30 days and confirm completion by email. Deletion is permanent. If you have a paid subscription, mention it in your request so support can help stop future renewals; uninstalling the app does not cancel billing. Do not include payment card details.

Billing records that must be kept for tax or accounting law and records needed for security or legal claims may be retained only for the applicable required period. Isolated provider backups expire under the provider’s retention schedule. If an exception applies to your request, our response will explain the records, reason, and applicable retention period. Retained records are not used to restore your account or for marketing.

To remove individual records while keeping your account, use the delete controls in your garden or email the same support address and specify the records. See our privacy policy.