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Refund policy

How to request a refund or cancel a VleraGarden subscription.

This policy covers paid VleraGarden subscriptions supplied by PixelCode LLC. For purchases through Paddle, Paddle handles the payment and any approved refund. The terms shown at checkout and mandatory consumer rights also apply.

You may request a refund within 14 calendar days of your initial subscription payment or a renewal charge. Requests are reviewed individually, considering the issue, service availability, usage, and applicable rights. A request does not automatically guarantee approval.

Email support@pixelcodellc.com with your billing email, payment date, receipt or transaction ID if available, and a short explanation. You can also request a refund through Paddle buyer support or the link in your receipt. Never send passwords or full card details.

Cancel through the subscription-management link in your Paddle receipt or Paddle buyer support to stop future renewal charges. Cancellation normally takes effect at the end of the paid period. Cancelling a subscription does not itself request a refund.

Approved refunds are processed by Paddle to the original payment method where possible. Processing and bank posting times can vary. Paid access associated with a refunded purchase may end; a refund does not itself delete your VleraGarden account.

Contact us about duplicate or incorrect charges, persistent technical problems, or paid features that are not as described, including after the 14-day request window. Nothing in this policy limits mandatory withdrawal, refund, or other consumer rights. If applicable law or Paddle’s buyer terms provide stronger protection, that protection applies.